Refund Policy

1. When we refund

We will refund or otherwise put things right when:

• You were charged incorrectly, for example twice, or an amount that does not match the price shown.
• Paid features did not reach you and we could not fix that within a reasonable time after you told us.
• The Service was unavailable for an extended period for reasons on our side. We will offer an extension or a pro-rata refund for the affected time.
• We materially cut what you prepaid for, or stop the Service. We refund the unused portion.
• The law requires it.

Because the sources we monitor are public and outside our control, a missed trend, a late alert or a wrong attribution on a particular item is not by itself a fault that gives a refund, unless the failure is serious and ongoing.

2. Change of mind

A subscription starts as soon as you pay, so apart from section 1 and section 3 we generally do not refund a change of mind or an unused period. You can cancel at any time to stop future charges and keep access until the period ends. If you bought by accident and contact us soon after, tell us and we will consider it. That is a courtesy, not a commitment for other orders.

3. Withdrawal for consumers in the EU, the UK and similar places

If you are a consumer with a statutory right of withdrawal, you can withdraw from a website purchase within 14 days without giving a reason. Email support@akifukaku.com and say "I withdraw from this contract", with your receipt number. A subscription is an ongoing service that you asked us to start immediately, so we refund the amount paid less the days already supplied, within 14 days, to the original payment method.

If a website order did not record your confirmation that supply should start immediately, you may withdraw within 14 days for a full refund.

4. How to ask (website purchases)

Email support@akifukaku.com with the subject "Refund request", your receipt number or the date and amount, and what went wrong. Use the email on your Stripe receipt if you can; if not, the receipt number is enough. We reply within 5 business days. Approved refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days, depending on your bank.

5. Purchases in Telegram

Stars payments are refunded through the bot, not by card. Send /paysupport to @Trending24Bot to see your recent payments and how to ask. The same grounds in sections 1 to 3 apply.

6. What happens after a refund

A full refund for the current period ends paid access straight away and cancels the subscription, so you will not be charged again. A partial refund does not change your access. A refund for an old period that has already finished does not affect the current one.

7. Disputed charges

If you do not recognise a charge, please contact us first; we can usually fix it faster than a chargeback. When a chargeback is opened, we end access linked to that payment and cancel the subscription. This does not affect your right to ask your card issuer for protection against unauthorised transactions.

8. Contact

Aki Fukaku, Australia. support@akifukaku.com